Complaints Policy.

At MH Chiropractic, we are dedicated to delivering exceptional care and ensuring that all patients feel respected, safe, and supported. However, we recognise that there may be times when our service does not meet expectations. This policy outlines the process for raising a complaint and how we will respond.

1. Making a Complaint

If you are dissatisfied with any aspect of your experience at MH Chiropractic, please notify us as soon as possible. We welcome feedback and see complaints as an opportunity to improve our services.

You can make a complaint in any of the following ways:

• In Person: Speak to a team member or the practitioner during your visit.

• By Email: hello@mhchiropractic.co.uk

• By Phone: 01202 028 686

• In Writing: 2a Roberts Road, Bournemouth, BH76LN

Please include your name, contact details, and a clear description of your concern.

2. What Happens Next

Once we receive your complaint, we will:

1. Acknowledge receipt of your complaint within three working days.

2. Investigate your concerns thoroughly and fairly. This may involve reviewing records and speaking with relevant staff.

3. Respond in writing with our findings and any proposed actions within 14 working days.

If the issue is complex and requires additional time, we will inform you and keep you updated.

3. Confidentiality

All complaints will be handled confidentially and in accordance with data protection laws. Your complaint will not affect your right to receive care from our clinic.

4. Escalating a Complaint

If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory body:

General Chiropractic Council (GCC)

Website: www.gcc-uk.org

Phone: 020 7713 5155

5. Continuous Improvement

We record and review all complaints as part of our commitment to ongoing improvement in patient care and service quality.

Thank you for helping us maintain the highest standards of care. If you have any questions regarding this policy, please do not hesitate to contact us.